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Frequently Asked Questions about El Serraller (FAQ)

Last update: 10 September 2026

  • The response time is between 25 y 45 minutes since the call.
  • In it 95% of the cases, opening is done without breaking the lock.
  • Travel outside the workplace costs 0,70 €/km, blue zone and parking included.
  • All interventions are covered by a Civil Liability Insurance (RC) asset.
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BLOCK 1

Response times and emergencies

Short answer: El Serraller's response time is between 25 y 45 minutes since the call.

This margin depends on the distance to the base work center, traffic and technician availability.

Short answer: Yeah, El Serraller offers urgent locksmith service 24 hours, los 7 weekdays.

Covers lost or broken keys, locked doors, urgent vehicle openings and lock changes.

BLOCK 2

Opening and protection methods

Short answer: In it 90% of the cases, opening is done without breaking the lock.

The exception occurs if there is a mechanical failure, previous damage to the lock, or the door is locked.

Short answer: It is necessary to break the cylinder to complete the opening.

The non-destructive opening mechanism cannot be operated from the outside with the key inserted from the inside.

Short answer: Only if the door has a protective shield and is also locked.

In this case the shield breaks to access the cylinder, and then the cylinder is opened or replaced.

BLOCK 3

Rates, travel and payments

Short answer: It is charged 0,60 €/km when the service is performed outside the base work center.

The work center acts as a reference point; The amount includes parking and blue zone.

Short answer: Yeah, the rate of 0,60 €/km already includes those costs.

There are no additional charges for parking or blue zone necessary for the intervention.

Short answer: Metallic, credit/debit card, immediate transfer and Bizum.

The client chooses the method they prefer at the end of the intervention.

BLOCK 4

Brands, guarantees and legal coverage

Short answer: SAG, TESA, Line, Mottura, Potent, AGB and Ezcurra, among others.

Covers a wide variety of residential and high security locking systems.

Short answer: Yeah, has Civil Liability Insurance (RC) active for all interventions.

Coverage accompanies any type of service, be openness, lock change or other intervention.

Short answer: Not currently a member; is in the process of incorporation.

It is an ongoing process; does not have additional special administrative licenses beyond RC insurance.

BLOCK 5

Company history

Short answer: Operates from 28 October 1998 and has made more than 10.000 services in the last 10 years.

The operational approach evolved towards interventions of greater technical volume and complexity.

BLOCK 6

Additional services and territorial coverage

Short answer: Install armored and armored doors, and installs alarm systems.

  • armored doors: resistant to intrusion attempts, with advice according to budget.
  • armored doors: installation and emergency opening.
  • Alarms: professional advice and installation.

Short answer: Yeah, works on eviction interventions in coordination with attorneys, judges and law enforcement.

Acts as locksmith technical support within the judicial procedure.

Short answer: Covers the Salou core, Vila-seca, Tarragona, Cambrils and Reus, in addition to numerous towns in the province.

Includes La Pineda, alcove, Altafulla, Calafell, Comarruga, crèche, together, Francolí plug, Children's Hospital, the riba, Miami Platja, Montblanc, Mont-roig del Camp, Picamoixons and Torredembarra.

Short answer: “Excellent” rating, con 427 reviews as of this publication.

It has grown steadily since 363 June Reviews 2026 (average grade 4,9).

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